Exchanges and Returns
Fair Return Policy
When you place an order at Bright-prints.com, the items that you’ve ordered are printed by hand on demand. This sets us apart from other online retailers. If you need to make a return, please note that returned items are not going to be resold. However, we are committed to ensuring your complete satisfaction with your purchase and offer a fair return policy. All the returns from our store are handled by our printing partner, Spreadshop.
30-day Return Guarantee
If for any reason you are not satisfied with your purchase, you can return it within 30 days of receiving it. We offer a variety of return options:
- exchanging the product for a new one,
- exchanging it for a voucher that can be redeemed towards your next order
Refunding the purchase price is possible if you didn’t customize the product yourself.
Easy Returns
- Open your shipping confirmation
- Click on “Returns”
- Select a reason for your return and choose a Return option
- Your return is usually being processed within 7 business days
Who will pay the shipping costs?
If you have made a purchase of $40 or more and wish to return it, Spreadshop will cover the return costs. However, we request you to always contact Spreadshop service team before initiating a return. They can often provide alternative solutions that can help avoid unnecessary shipping and save your time and the environment.
What happens to returns?
Every item you order from us is printed specifically for you. However, the returns are not wasted or thrown away.
- Since 2011, Spread Group has been donating new goods from returns to various charitable organizations, such as associations or families in need. This way, the items that are returned still serve a useful purpose and make a positive impact on those who need them.
- For items that are not legally permitted to be donated (such as those with personal designs or company logos), Spredshop works with a recycling company to ensure that they are still put to good use. These items are often transformed into things like protective insulation wool, giving them a new life and helping to reduce waste.
Legal Notice
The satisfaction guarantee exists in addition to your legal rights, including right of withdrawal and warranty claims. You can find further information in Spreadshirt Terms & Conditions.
Customer Service
- (Mon – Fri: 8am – 7pm ET)